Our Business Process Redesign practice examines the efficiency and effectiveness of your company’s most critical processes. It is a key enabler to deliver the highest-quality of service, in the most productive way, at the most competitive cost and time to output. Our goal is to help organizations achieve at least 25% more with less resources.
Fifth Quadrant works with each client to prioritize key processes based on their value. For each priority process, we develop a view of the current state based on operational data, using detailed process maps and analysis to help identify improvement opportunities. We then work together with a cross-functional client team to define a series of process diagnostics (identifying the process actors, moments of truth, break points and business rules) that will guide the solution design stage, and create a vision of the future state of each process, along with the project plan to achieve the short, medium and long term results.
We work collaboratively with our clients in these projects, building a team from the functional areas impacted at the management and delivery levels. This allows us to eliminate waste, unnecessary wait times, “authorizations”, reports, handovers and sign-offs, while ensuring the veracity of the process.
How can Fifth Quadrant help your business?
- Process Optimization – We work with you to analyze, assess, and identify actions that will eliminate causes of work and process points of failure for most critical process.
- Process Alignment – We work with you to model and capture customer experience and their desired outcome. Our analysts will support you to analyze, assess, and identify actions that will optimize and align the process with your customer’s needs.
- Innovation – Innovation is a buzz-word thrown around to spark creativity in the workplace, but few recognize that the concept is about more than new ideas. Fifth Quadrant will work with you to innovate on customer processes to create the Process Innovation Landscape for strategic planning and value creation.
- Technology Support
Please let us know how we can help your business